We hate it when you make that sad face. If you have any questions, please feel free to send us an email or give us a call! 888.23.PASTA

We will not sell your personal information. We will not tell anyone that you really love lobster ravioli coated in turkey bolognese and that sometimes you eat nocella in bed. We will not turn you into a statistic or pie chart. You are a person, not a name to be sold!

Finding a Product
We hope that you find everything your little heart desires on this website. If you don’t email Rachael, she may know where you can find it. Or give us a call; it may be on our shelf but not on the web. Because of the artisinal and seasonal nature of many of these products what you love might not be available all the time. We can however backorder it for you or call you when it comes in.

Ordering --Follow these steps for easy peasy ordering:

*Browse, considering all your options. We’d hate for you to order something you don’t need. Example: If you detest fish, you probably don’t need botarga.

*Let us know what you would like to order by adding it to your shopping cart and choosing a quantity

*Provide us with a delivery address and phone number

*Indicate the type of shipping service you would like to use (any perishable product automatically ships overnight)

*Give us your credit card and billing address information

*Confirm your order

We also allow you to provide us with any special information regarding your order.

We ship our orders Monday through Thursday. At this time, all perishable products must be shipped overnight. We’re working hard with both DHL and Fed Ex to get the lowest rates possible.

We ship to addresses in the United States. We also ship to other countries on a case by case basis and at our discretion. If you are interested in shipping to a non-U.S. destination, please contact us by calling 888.23.PASTA. We do not ship to PO Boxes, APOs or FPOs.

We ship a variety of products throughout the country but it is our perishable products that require the greatest care. Perishable products and those that can be damaged by heat are restricted to overnight shipping. We pack these products to minimize the impact of the heat, but it is important that you take a few steps of your own upon receipt.

When placing your order, consider whether you will be available to receive the package at the shipping destination you provide. If not, you may want to adjust the delivery location so that you can receive it in a timely fashion. It is worth noting here that we cannot be responsible for packages that spoil due to the recipient being away from the delivery location. We do our best to call each recipient and confirm delivery but even we’re not perfect. If this is a gift, please be sure the recepient will be home—no one likes to come home to spoiled food.

Upon receiving the package, unpack the box as soon as possible.

Inspect the contents. If the any of the products look damaged due to transport or heat, contact us as soon as possible via email or call 888.23.PASTA. If we’re not here—leave a message.

All pasta should go in your refrigerator. All pizzas, Cube Artisan Products and ravioli should go in your freezer.

For chocolates, simply remove them from the box and put them somewhere cool (not in the refrigerator).

We reuse much of our packing material including air pouches, kraft paper and ice packs. We encourage you to make use of these products as well.

Shipping delays
We do our very best to ensure that your package is delivered according to the timeframe you request in your order. However, we cannot prevent, nor can we take responsibility for, delivery delays that are the result of:

• Inclement weather or “Acts of God”
• Incorrect delivery address provided with an order
• The package being lost or stolen after delivery confirmation is received from our shipping carrier
• Evil trolls that love to steal gourmet goodies.

Satisfaction Guaranteed
If you are not satisfied with the product you have received, please let us know as soon as possible so that we may take steps to address the problem. You can reach us via email or by calling 888.23.PASTA.